Terms of Service

1. Scope

These terms govern everything supplied by ATLAS COMMERCE ONLINE LIMITED (“we”, “us”) to a client (“you”). Accepting a written proposal means accepting them.

Everything we supply follows the same route. Nothing is sold at a checkout and nothing is paid for in advance. Each engagement — whether it is a full integration project or a single one of our own components — is scoped in a written proposal, delivered, and then invoiced. This is deliberate: it means you never pay for something you have not received.

Article 8 contains provisions that apply only to consumers. Where they conflict with anything else in these terms, they prevail.

2. Prices and currencies

Two currencies are shown throughout this site. The euro is the contract currency: proposals and invoices are issued in euros. The Swedish krona figure displayed next to it is a fixed indicative amount, provided so that readers in Sweden can judge an order of magnitude without converting it themselves.

Neither figure is produced by a live exchange rate. Where you pay from an account in another currency, the rate and any charge are set by your own bank, not by us. An invoice can be issued in Swedish kronor on request, agreed before the proposal is accepted.

All prices include VAT. No handling charge, subscription or recurring payment is added at any point.

Prices shown on this site are entry prices, given so that you can judge an order of magnitude. The firm price is the one in your written proposal, prepared once we understand the work.

3. Proposal and formation of the contract

Every engagement is quoted in a written proposal setting out the scope, the price, the delivery time and what is excluded. The proposal is valid for thirty days. The contract is formed when we receive your written acceptance; acceptance by email counts as writing.

The same applies where you ask for one of our own components: it is included in a proposal, with its price and delivery date, rather than bought separately.

The scope is exhaustive. Anything not listed in it is the subject of a further proposal and may move the delivery date.

4. Your obligations

You provide, in good time, the access credentials, project files, engine versions, technical documentation and points of contact the work requires, and you name one person able to make technical decisions.

You warrant that you hold the rights to the assets, code and data you give us, and that you are entitled to have us work on them. You remain responsible for backing up your project before we touch it.

5. Delivery and payment

No deposit is requested and nothing is payable before delivery. The invoice is issued once the work has been delivered and is payable within fourteen days of issue. This applies to every engagement, whatever its size.

Components included in an engagement are sent to your email address, normally within 48 hours of the access we need, together with the documentation required to run them.

Delivery times run from the date we receive everything listed in article 9, not from the date of acceptance. Time is suspended while anything requested from you is outstanding, while a third-party system essential to the work is unavailable, and in the event of force majeure. We tell you in writing when this happens.

Between businesses, late payment entitles us to suspend other work in progress for the same client after written notice that has gone unanswered for fifteen days.

6. Acceptance, warranty and maintenance

You have fifteen days from delivery to report in writing anything that departs from the agreed scope. Faults we recognise are corrected free of charge. After that period the delivery is treated as accepted.

Corrective work beyond that period, further development and adaptation to new engine versions are the subject of a separate agreement. Nothing renews automatically.

7. Rights in what we deliver

Rights in developments produced specifically for you transfer to you on payment in full, together with the documentation another supplier would need to take the work on. Until payment you hold a right of use that we may revoke if the invoice is not settled.

We keep ownership of our own pre-existing tools, libraries and components — the connectors, scripts and monitoring kits listed on this site — and grant you a free, perpetual, worldwide licence to use them for the purposes of your own business, on as many environments as you operate yourself, and to adapt them.

That licence does not permit you to resell or republish the components themselves, or to include them in a product whose substance is the component. Where a component incorporates third-party code, that code remains subject to its own licence, listed with the files.

9. Liability, confidentiality and governing law

We owe an obligation to work with reasonable skill and care. Between businesses, our liability is limited to the amount actually paid for the service in question and excludes indirect loss, in particular loss of data, revenue, customers or anticipated savings. These limits do not apply to fraud, to wilful misconduct, or to any liability that cannot lawfully be excluded — and they do not apply to a consumer.

Each party keeps the other's confidential information confidential for five years after the contract ends. Credentials entrusted to us are held in an encrypted secrets manager and deleted when the engagement finishes.

These terms are governed by the laws of Hong Kong SAR.

This does not deprive a consumer of any protection given by the mandatory rules of the country in which they are habitually resident. A consumer resident in the European Union keeps the rights granted by the consumer law of their own country, including the right of withdrawal and the statutory guarantee of conformity, and may bring proceedings before the courts of that country.

8. If you are a consumer

This article applies where you are buying outside your trade, business or profession. It reflects rights you have by law, which cannot be signed away.

8.1 Information before you commit

Before you accept anything you receive, in writing: what the work is, the total price, when it will be delivered, who we are and how to reach us, and how to cancel. That is the purpose of the proposal.

8.2 Right of withdrawal

You have fourteen days from accepting the proposal to withdraw, without giving a reason and without penalty other than as set out below. Tell us by any clear statement sent to info@theatlasautomations.com. A withdrawal form is available on this site; using it is optional.

Because nothing is paid in advance, withdrawing before we start costs you nothing and there is no refund to chase. No invoice is issued.

8.3 If you ask us to start within the fourteen days

Work often needs to begin sooner than fourteen days. We only start earlier at your express request, recorded on a durable medium when you accept the proposal.

If you then withdraw, you owe an amount proportionate to what was actually supplied up to the moment you told us, measured against the total price in the proposal. We calculate that on the time spent and anything already handed over, and we show you the working in writing.

Where the engagement has been fully performed within those fourteen days, at your express request and with your acknowledgement that the right would then be lost, the right of withdrawal no longer applies and the invoice is due in full. That acknowledgement is collected separately from your acceptance of the proposal — not buried inside it.

8.4 Components supplied within an engagement

Our own components are digital content. Where one is sent to you before the fourteen days have run, at your express request and with the same separate acknowledgement, the right of withdrawal is lost on that component once it has been supplied in full.

If you would rather keep the full fourteen days, say so: we hold delivery until the period has expired. Nothing is lost by waiting except time.

8.5 Statutory guarantee

You have the legal guarantee of conformity for digital content and services under the law of your country of residence. It is free to rely on and exists alongside anything said in article 6.

8.6 Complaints and dispute resolution

Complaints should be made in writing to info@theatlasautomations.com, or by post to ATLAS COMMERCE ONLINE LIMITED, Unit 903, 9/F, Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong.

We acknowledge every complaint within five working days and give a reasoned reply within thirty days.

If a complaint is not resolved, a consumer resident in the European Union may bring proceedings before the courts of their own country, and may use any out-of-court dispute resolution scheme available to them locally.